Shipping

One option, tracked to the delivery point, with a photo on delivery. You’ll see a delivery estimate at checkout before you pay — that figure covers both the 1–2 working days we take to pack your order and Royal Mail’s own delivery aim, so it’s the number to go by.

Estimates are just that, not guarantees. During busy periods (e.g. Christmas) please allow a little extra time.

We currently ship to UK addresses only. We’d love to reach further and we’re working on it — if you’re outside the UK and want a set, email us at louiswood3142@gmail.com and we’ll see what we can do.

Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number. You can use this to follow your parcel’s progress on the Royal Mail or carrier’s website.

If you haven’t received a dispatch email within 2 working days of placing your order, please check your spam folder and then contact us at louiswood3142@gmail.com.

If your order hasn’t arrived within the expected timeframe, please wait one additional working day before getting in touch — delays can occasionally occur within the postal network.

If your parcel is confirmed lost by the carrier, we will send a replacement at no extra cost or issue a full refund — whichever you prefer.

If you have any questions about your order or delivery, please get in touch at louiswood3142@gmail.com and we’ll get back to you as soon as possible.