Shipping

Hardware goes tracked to the delivery point, with a photo on delivery. Apparel travels on our apparel partner’s own service, which is why it’s priced separately and shows up under a different name at checkout. You’ll see a delivery estimate before you pay — for hardware that figure covers both the 1–2 working days we take to pack your order and Royal Mail’s own delivery aim, so it’s the number to go by.

Buy a tee and hardware together and both charges apply— they’re shipped by different people, from different places, so there is no single parcel to combine them into. Ordering more than one tee adds a smaller amount per extra shirt. The checkout total is always the real figure.

Estimates are just that, not guarantees. During busy periods (e.g. Christmas) please allow a little extra time.

Our tees are printed to order by our apparel partner rather than held in the workshop, so they don’t follow the 1–2 working day timescale above. Printing adds time before the parcel is posted, and the delivery estimate shown at checkout is the figure to go by — it accounts for both.

Order a tee alongside hardware and you’ll get two parcels, with two tracking numbers, most likely on different days, and not necessarily both with Royal Mail. Nothing has gone wrong if one turns up first.

Apparel is a slower service than our hardware post — allow appreciably longer than the 1–2 working days above, and treat the checkout estimate as the honest figure rather than anything on this page.

We currently ship to UK addresses only — checkout won’t quote a rate to an address outside the UK, for hardware or apparel.

We’re working on changing that. Leave your email and we’ll tell you the day we can post to the EU and beyond.

Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number. You can use this to follow your parcel’s progress on the Royal Mail or carrier’s website.

If you haven’t received a dispatch email within 2 working days of placing your order, please check your spam folder and then contact us at impulseclimbing26@gmail.com.

If your order hasn’t arrived within the expected timeframe, please wait one additional working day before getting in touch — delays can occasionally occur within the postal network.

If your parcel is confirmed lost by the carrier, we will send a replacement at no extra cost or issue a full refund — whichever you prefer.

If you have any questions about your order or delivery, please get in touch at impulseclimbing26@gmail.com and we’ll get back to you as soon as possible.